About Us

We Are Professional

Origin of Cosmic IT Services Pvt. Ltd

Cosmic IT Services (P) Ltd is an ISO 9001:2015, D&B certified company and also proud members of CSEZ (Special economic Zone by Government of India) where in our company is treated an 100% EOU (export oriented Unit) we are focusing mainly on providing IT and ITES solutions in the area of financial accounting, Book keeping, Taxation, payroll and other allied areas for Asia pacific, US and UK markets and also offers comprehensive IT-based solutions and services designed to address specific customer needs.

Cosmic has an excellent bandwidth of technology and management team and our BPO operations are built on SAS model (Scalability, Accuracy & Speed)

Cosmic started with 35 professional, at present we have a team of 120+ professionals working for our BPO operations and serving more than 7500 end clients. We can scale up to 200+ and arrange the required work force through our HR network.

We have adopted latest technology and best in the class computing and communication infrastructure. We have excellent network connectivity, power back-up, working space, and fully equipped training ,Infrastructure, etc., keeping in mind our customer needs.

The Company also offers comprehensive IT-based solutions and services to several businesses in India and abroad. Cosmic offers customized solutions designed to address specific customer needs and has earned a reputation as provider of quality solutions. Our objective is to provide our customers with the benefits of outsourcing, while effectively managing and mitigating risks associated with off shoring based on our experience and process management skills. Collectively having 5 years of experience in the voice based and non-voice based services

COSMIC proposes to be your partner for your outsourcing needs.

Meet our great Board and Management Team...!


Our Goals and Strategy to achieve Success To gain a 100 percent reference able customer base To never lose a customer due to service issues Playing a critical role in enhancing customer service Exceeding expectations for quality and service levels Becoming an extension of team rather just a vendor Offering value rather than service Aligning our objectives with our client

Background

  • COSMIC is proud of its people, the most important company asset, who are highly qualified, well trained, and motivated to satisfy customers.
  • Working with clients across the world gives us the unique capability, to transition processes successfully with essential skill sets.
  • Working with different clients gives us the option for easy scalability.
  • Good transition knowledge for easy migration.
  • Technology being the key for easy and scalable solutions, COSMIC always implements certified technology.
  • The technical team on board is proficient with all the software applications and application service providers for different scenarios.
  • The team on-board COSMIC has an extensive experience in various voice and non-voice processes.
  • With Six Sigma orientation, quality of customer support is ensured to the highest levels.

Cost effectiveness and quality of service are the two major encouraging factors for outsourcing, which is believed by the team COSMIC. We add the extra value to our customer support services, which makes a difference to your business.

Value can be added in terms of quality, customer handling strategies, product knowledge, and service excellence, adherence to compliance and company policies. This is implemented by understanding your objective towards outsourcing, which is handled successfully by our transition team.

We seek a close and strategic relationship with you, that makes us understand of the business today and will help us to strategize for tomorrow. We recognize diverse and changing customer profiles and differing skill levels, and are confident of our ability to provide back office solutions that is sensitive to your business and your organization.

The Internet is changing where, when and how people interact and conduct business in the global marketplace. This provides unlimited opportunities and, most crucially, redefines notions of company, commerce, community and customer relationships.

"To strive for customer satisfaction, trust and confidence through performance, excellence, high quality, reliable superior service and by providing the most cost effective solution."

"To achieve brand mileage by setting up new standards in the BPO sector with a passion to attain excellence"

People

We always have focused on skill sets as a major criterion, in building an organization in the IT & ITES sector. People with excellent analytical skills, communication, reasoning abilities with degree as a basic criteria and an excellent team player is always considered as an asset in our organization.

The management of COSMIC has been in the people management market for a great amount of time. New innovations in people management help keep skill sets stable and maintain consistency in performance.

Technology

Our team is proficient with all major software providers' incident tracking, chat and other solutions. If you have technology gaps that need to be filled, we have a robust set of internal developers to enhance your ability to support - everything from Self Help to VoIP to CTI. As a complimentary service, we also help you populate your knowledge base to make sure your answers to frequently asked questions are consistent across all channels of customer

Process

We administer regular quality audits, periodic e-service audits, and we also provide benchmarking audits to rank the service we provide you. This helps us to prove a point - You and your customers are the recipients of first-class services from COSMIC.

Our processes have been standardized to prevent flaws in our service deliverables. Our goal is to manage incidents in advance, not after a problem develops. This approach and set quality parameters have helped us to achieve customer satisfaction.